Refund policy

Returns & Refunds Policy – WEDNESDAY LOVER

Last Updated: May 2026

Overview

At WEDNESDAYLOVER, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.

Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unworn, unused, and unwashed
Be in their original condition
Have all original tags attached
Be returned in the original packaging where possible
Show no signs of wear, damage, odours, or alteration

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

Sale or clearance items
Gift cards
Personalised or custom-made products
Limited-edition products marked as non-returnable
Items returned outside the return period

How to Start a Return

To request a return, please contact us at:

Email: hello@wednesdaylover.com

Please include:

Your order number
Your full name
The item(s) you wish to return
The reason for the return

Once approved, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty
The item arrives damaged
An incorrect item was sent

We recommend using a tracked shipping service, as WEDNESDAY LOVER cannot be responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow:

Up to 5 business days for us to inspect and process the return
An additional 5–10 business days for your bank or payment provider to complete the refund

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

Different sizes
Faulty items
Incorrect items received

Exchanges are subject to stock availability.

If your requested size is unavailable, a refund will be issued instead.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If you receive a product that is:

Damaged
Faulty
Defective
Incorrect

Please contact us within 48 hours of delivery and include photographs of the issue.

We will work quickly to resolve the problem through a replacement, exchange, or refund where appropriate.

Lost or Delayed Orders

WEDNESDAY LOVER is not responsible for shipping delays caused by postal services, customs processing, weather conditions, or circumstances outside our control.

If your order appears lost, please contact us and we will assist in opening an investigation with the courier.

Cancellation Policy

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it must follow the standard returns process outlined above.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.